Need help with something? Here’s how to get in touch with us.

At Kefi, we’re always here to help you get the most out of your experience. 

Whether you have a quick question or need deeper assistance with your bundles or upsell setup, our support team is ready to assist you.

Live Chat - The fastest way to reach us!

You can access live chat directly from your Kefi Dashboard.

STEP 1

On the Kefi Dashboard, head over to the bottom right corner.

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STEP 2

The Help widget in the bottom-right corner of the Kefi dashboard gives you quick access to support and guidance—all without leaving the app.

Key Features:

  • Send Us a Message - Instantly start a live chat with our support team. Great for quick questions or troubleshooting on the go.

  • Book a Free Setup Session - Need help getting started or customizing your setup? Easily schedule a 1-on-1 call with a Kefi expert.

  • Search for Help - Use the search bar to find answers in our help docs, FAQs, or guides without waiting for a reply.
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At the bottom of the widget, you’ll find three tabs:

  • Home – Main menu with all help options.

  • Messages – View and continue past conversations.

  • Help – Access support resources and articles.

Our support specialists are available to answer your questions, troubleshoot issues, or walk you through any part of the app.

Email -

Prefer email support? No problem.
Send your queries to: wecare@keficommerce.com

Our dedicated team will get in touch with you!

Pro Tip -

Before reaching out, you can also explore our in-app help guides, which offer a walkthrough of all the features.